We collect information about you in order to provide you with the goods you have requested from us, to comply with our contractual obligations and notify you of any changes to our services. 

1.1  We will collect details such as your name, address, phone number and email address when you order goods or services from us either via our Site or other third party partner sites. We will use this information to process your order and comply with our contractual obligations.

1.2  In order to perform our contract with you, we may also need to share personal data with third parties such as postal service organisations to assist in the delivery of goods or services you have ordered; this could include third party couriers or warranty providers

1.3  We will retain your information as long as we require this to provide you with the goods or services ordered from us and for a period of 6 years afterwards. Where you have subscribed to receive marketing correspondence from us we will keep your personal data for the period of time described.


Although firm guidelines are as yet unclear, the use of non essential without the express permission of the user has been outlawed in the UK. Exceptions to this rule are when the use of cookies are essential to the running of the website, in our case along with almost every other online shop, cookies are used to 'remember' form fields, shopping baskets and so on and so 'in spirit' do not contaviene UK law. If you are concerned about the privacy implications of using cookies on websites, we would recommend you switch off the ability to use cookies in your browser whilst pointing out that this and most other interactive websites will become unavailable.

At “thompsoncooper.co.uk”, your privacy is our priority. We are committed to protecting your privacy at all times, in all situations.

The information we collect about you when you become a member is used to process your orders and to provide a more personalized experience on our site. "thompsoncooper.co.uk" give notification that they comply with the eight Data Protection Principle.

In Summary the Data shall be:

1. fair and lawfully processed

2. processed for limited purposes

3. adequate, relevant and not excessive

4. accurate

5. not kept longer than necessary

6. processed in accordance with the data subjects’ rights

7. secure

8. not transferred to countries outside the EEA without adequate protection.

How Do We Use the Information We Collect?

When you become a “thompsoncooper.co.uk” member, we ask you to fill out a form that requests your name, address and e-mail address as well as some demographic information such as gender and contact telephone number. “thompsoncooper.co.uk” will NOT share data with trusted partners to help us perform statistical analysis.

Your name and address information is used solely to process orders unless your prior consent is given.Without your consent, this information will NEVER be sold, given, rented or traded to others for purposes other than order fulfillment.

Your demographic information (gender, telephone number, etc.) will be used for several security purposes, to ensure you are who you say you are and in fact you are paying with your credit cards and not someone using your stolen credit cards.

Refer-A-Friend If you choose to use our referral service to tell a friend about our site, we will ask you for your friend's name and email address.

We will automatically send your friend a one-time email inviting him or her to visit the site. “thompsoncooper.co.uk” does not store this information and uses it for the sole purpose of sending this one-time email.

Our Use of Log Files When you visit our site we automatically log your IP address, your browser type and your access times.

We utilize this information to conduct site performance evaluations, to see where visitors are coming from and to keep track of click stream data (the screens our users visit on our site). This data helps us to determine what content our members find most appealing so that we can maximize your enjoyment of the site.

Log files are not tied to personally identifiable information. Site Security All “thompsoncooper.co.uk” employees take your personal information very seriously.

All employees must learn and obey our security policies. Access to member personal information is limited to key management.

The information is ID and password protected and our Web security is reviewed on a monthly basis. Correcting/Updating Your Personal Information After becoming a “thompsoncooper.co.uk” subscriber you may correct/update your personal information by clicking on the 'My Account' link at the top of any page, entering your ID and password when prompted and clicking the Edit Information button.

The changes you make will be reflected in our databases instantly. If you wish to deactivate your account, you may contact our member services group through the 'My Account' section, or the 'Contact Us' section.

Links To Other Sites This Web site may contain links to other Web sites. Please note that when you click on one of these links, you may be leaving the “thompsoncooper.co.uk” site and entering another Web site.

These sites may independently collect or request information about you and we encourage you to read the privacy statements of these linked sites as their privacy policy may differ from ours. Communication From time to time we may send out email messages alerting you that products are available, to remind you about providing feedback or for promotional offers.

In addition, you will receive communication from us 1) if you contact us for a particular reason, 2) to receive your orders, or 3) we need to contact you for administrative purposes such as winning a contest.

Administrative e-mails will not contain promotional materials. If you choose to receive our News Letters, they will contain promotional materials from “thompsoncooper.co.uk”. Legal Disclaimer Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law where in we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our Web site Supplementation We may correct or supplement your address information with standardized postal representation in order to ensure that your orders are delivered.

We do this since we want to make sure that our members receive the order and to lower costs associated with our programs. Contests Periodically, contests may be run on our site. Sometimes contests are sponsored by our customers.

To enter these contests you need only to enter your ID and password and your guess. At the time of entry, you may decide if you wish to have your first name and state posted on our site if you are the winner.

Winner’s names are NEVER shared with our customers without their consent. Our Use of Cookies Cookies are pieces of information that your browser stores on your computer's hard drive which identify you when you enter.

The ability to select samples on our site is not cookie-driven. We may use session cookies to provide a seamless experience on the site and to combine with our log files so that we can understand our site traffic and analyze our demographic information in aggregate form.

If you have set your browser to reject cookies, our site will not identify you when you enter and you will need to manually type in your ID and password.

Your Feedback is Always Welcome We welcome your comments and questions about our privacy policy - or anything else you might want to talk about.

To contact us.

Thompson Cooper Ltd
689 Main Road
CO12 4LZ
United Kingdom

Tel - 01255 240777 Fax - 01255 240715