All orders are subject to the availability of stock
2 Working Days Delivery Service (UK mainland only)
- 2 day delivery only applies to mainland UK orders and excludes remote and offshore areas.
- A delivery charge of £2.99 for orders under £35
- Free delivery of orders over £35
- Your items will be delivered within 2-3 working days after you place your order Via Royal mail 48 tracked (excluding weekends).
- 2 day delivery charge excludes Northern Ireland, Highlands, Isle of Man and Isle of Wight.
DPD Next Day UK Delivery Service (UK mainland only)
- Next day delivery only applies to mainland UK orders and excludes remote and offshore areas.
- Your items will be delivered within 1-2 working days after you place your order (excluding weekends).
- A delivery charge of £4.79
- Next day UK delivery charge excludes Northern Ireland, Highlands, Isle of Man and Isle of Wight.
- Orders placed before 2pm with be despatched the same day
- For these areas please check the remote and offshore delivery information below
For these areas please check the remote and offshore delivery information below
Remote Deliveries (Scottish Highlands)
- Will incur a carriage charge of £14.95.
- For remote areas, offshore and Northern Ireland please allow 3-4 days for delivery
- Includes Scottish Highlands, Northern Ireland, Isle of Man, and Isle of Wight
- For all items Please note that deliveries to the following Scottish Highlands postcodes : AB, IV, KW, PH, PH15-50, PA21-76, FK19-21, KA, ZE1-3, HS1-9
- Delivery times will take an additional 2 days for Scottish offshore transit.
- In this instance we will contact you to arrange for payment Delivery Options & Costs: The Company will endeavour to process all orders, where possible, within 24 hours.
Deliveries to UK offshore
Northern Ireland and remote Scottish Highlands will incur an additional delivery charge of £20.00. AM morning (before 09.00) (before 10.00) (before 12.00) delivery options are available to most mainland UK addresses at a cost of up to £15.00 extra Saturday morning (before 12.00) delivery option is available at a cost of £12 extra but is not available to non-mainland locations and remote Highlands.
- All delivery times are subject to stock availability - please call the customer service team on 01255 240777
- Although most items will be delivered to you within 7 working days, please note we cannot guarantee delivery times for all products
Any consignment returned to Thompson cooper Ltd by a courier as a ‘failed delivery’ due to a The Customer not being able to accept or refusing delivery of goods and are subsequently returned to Thompson cooper Ltd will be subject to an additional carriage charge equal to the original carriage charge for re-delivery.
Whilst most items will be despatched for delivery the next working day (Monday to Friday), please allow up to 3 days for delivery within the UK.
The Company will not accept any orders or deliver to any address outside the UK, or to the Channel Islands, P.O. Box numbers or BFPO addresses.
How to return goods
- We hope you will be pleased with your purchase. Should you wish to return an item , we will be happy to refund in full or exchange, if it is in full resaleable condition. Returns should be made within 30 days and in original undamaged packaging.
- you can return your item to us via royal mail, parcels must be under 61cm (L) x 46cm (W) x 46cm (D) in size must be under 20kg in weight.
- for anything over 20kg or size please contact our customer service team on 01255 240777.
- Should goods be delivered faulty, incorrect or damaged, please report to us immediately and confirm in writing within 72 hours of delivery.
- Please note that there may be a collection charge for any items returned.